Digital Governance is often referred as Egovernance, E-governance or Electronic Governance. In simple terms, it refers to governance processes in which Information and Communications Technology (ICT) play an active and significant role.
The role of ICT in Governance Sphere could be 4 fold:
Improve quality of governance products and services being currently provided
Provide new governance services and products
Enhance participation of people in choice & provision of governance products & services
Bring new sections of society under the governance sphere (including those who are most likeable to remain excluded - namely the poor, the illiterate, the differently abled, indigenous people, the migrants and displaced people)
In other words, it is WRONG to equate Digital Governance with simply digitalization, or automation of governance services. It is much more than that. Digital Governance has to be seen as a 'tool' for good governance and human development.